Apple's iPhone 5 received the biggest customer backlash following its launch in 2012, according to new research.
One in five posts on social networks were critical of Apple's most recent handset, with the majority of people complaining about the introduction of a new power socket, the inaccuracy of Apple Maps and how similar the phone was to previous models.
Samsung's Galaxy S4 received the least complaints - just 11 per cent - according to figures from analysts We Are Social.
We Are Social scanned Twitter, blogs and forums following the launch of four major handsets - Apple's iPhone 5 in September 2012, Samsung Galaxy S4 in March this year, the BlackBerry Z10 launch event in January and Nokia's launch of the Lumia 920, first announced in September 2012.
The iPhone 5 came in for a barrage of complaints for everything from its lack of innovation to its new power connector socket and its mapping application.
Apple added a Lightning to 30-pin power socket to the iPhone 5, which meant previous Apple users couldn't use their older chargers to charge the new device.
Apple then charged extra for an adapter.
Previous iPhones used a Google mapping application but this was replaced with Apple Maps in the iPhone 5.
This led to complaints about misplacement of landmarks, poor satellite images and wrong directions.
Less than a fortnight after the launch, Apple issued a statement apologising for the frustration Apple Maps had caused customers and recommended they try alternative mapping apps.
There were also complaints about picture quality of photos taken on select iPhone 5s, with some customers saying there was a purple discolouration on images.
Other iPhone 5 owners were left angry when the coating on their handset chipped off, exposing bright aluminium underneath.
One in five posts on social networks were critical of Apple's most recent handset, with the majority of people complaining about the introduction of a new power socket, the inaccuracy of Apple Maps and how similar the phone was to previous models.
Samsung's Galaxy S4 received the least complaints - just 11 per cent - according to figures from analysts We Are Social.
We Are Social scanned Twitter, blogs and forums following the launch of four major handsets - Apple's iPhone 5 in September 2012, Samsung Galaxy S4 in March this year, the BlackBerry Z10 launch event in January and Nokia's launch of the Lumia 920, first announced in September 2012.
The iPhone 5 came in for a barrage of complaints for everything from its lack of innovation to its new power connector socket and its mapping application.
Apple added a Lightning to 30-pin power socket to the iPhone 5, which meant previous Apple users couldn't use their older chargers to charge the new device.
Apple then charged extra for an adapter.
Previous iPhones used a Google mapping application but this was replaced with Apple Maps in the iPhone 5.
This led to complaints about misplacement of landmarks, poor satellite images and wrong directions.
Less than a fortnight after the launch, Apple issued a statement apologising for the frustration Apple Maps had caused customers and recommended they try alternative mapping apps.
There were also complaints about picture quality of photos taken on select iPhone 5s, with some customers saying there was a purple discolouration on images.
Other iPhone 5 owners were left angry when the coating on their handset chipped off, exposing bright aluminium underneath.
No comments:
Post a Comment